Refund Policy

Last Updated: 04/03/25

At The Gift Avenue, we strive to provide a fair and transparent experience for all our customers. This Refund Policy outlines the terms under which refunds may be granted.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• If you were charged incorrectly due to a system error.

• If an order was not fulfilled as described on our platform.

• If a technical issue prevented participation in a raffle (if applicable).

2. Non-Refundable Items

Certain purchases are non-refundable, including:

• Completed prize draw entries or competitions.

• Digital products or services once accessed.

• Any purchases made with a promotional or discount code (unless required by law).

3. How to Request a Refund

To request a refund, please contact us at info@thegiftave.com with the following details:

• Your name and order details.

• The reason for your refund request.

• Any relevant supporting documentation (e.g., screenshots, transaction IDs).

4. Refund Processing Time

• Approved refunds will be processed within  5-10 business days.

• Refunds will be issued to the original payment method used for the purchase.

5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

6. Contact Us

If you have any questions regarding this policy, please reach out to us at:

The Gift Avenue
Email: info@thegiftave.com
Website: thegiftave.com